1.1 The purpose of this Agreement is to regulate the relationship whereby the Service Provider provides telecommunications services and additional services through the Lime App in accordance with the terms specified herein, and the User pays the applicable service fees.
1.2 The App’s Terms of Service, Privacy Policy, and other service terms applicable to additional services shall constitute an integral part of this Agreement, and the User shall comply with them in the same manner as this Agreement.
1.3 The following terms used in this Agreement shall have the meanings set forth below:
1.3.1 “Service Package” means the activity of meeting the User’s communication and information needs through the use of telecommunications services offered by the Service Provider;
1.3.2 “Additional Services” means activities offered by the Service Provider, including “Travel Data,” “Pocket Data,” “Unlimited Data,” “Pocket Cinema,” and “Gift Card.”

2.1 This Agreement shall be concluded electronically and shall remain valid and effective from the date it enters into force until terminated by either party.
2.2 All new phone numbers offered by the Service Provider shall have a service validity period of 90 days. If the User does not use the number before the expiration of this period, or does not use the number within 30 days after the expiration of the service validity period, outgoing call functionality shall be suspended; if the number is not used for 60 days, the number shall be deactivated and returned to the market for resale.
2.3 Regardless of whether the service validity period of the User’s number has expired, the User Agreement shall remain in force, and the User shall be provided with the opportunity to purchase a new number and continue using the services.
2.4 The validity period of additional services shall be governed by the period specified in the menu of the respective additional service.

3.1 The User may select and receive services from the service packages and additional services offered by the Service Provider. Payment information applicable to service packages may be reviewed in the App’s “Top-up” section, where the User may voluntarily select and activate the desired service. Payment information for additional services may be viewed separately for each respective service.
3.2 In addition to the conditions of service packages, service fees shall be calculated according to the following tariffs (VAT included), including:
3.2.1 Call tariff – MNT 40 (excluding special numbers)
3.2.2 SMS tariff – MNT 20
3.2.3 Calls and messages between 72 number users within the LIME network – MNT 0
3.3 Units, packages, and service validity period:
3.3.1 All units, except for the 1,000-unit option, include a service validity period of 30 days. The 30-day service validity period associated with units shall be calculated starting from the date of the relevant top-up.
3.3.2 For each unit purchase made by the User, the service validity period shall not accumulate; unit days shall be calculated only if the remaining service validity period is less than 30 days.
3.3.3 The User may hold more than one service package simultaneously. When a new package is purchased, the validity period of the new package shall be added to the remaining validity period of the previous package. The combined total of the User’s package validity period and service validity period shall not exceed two (2) years.
3.4 The User shall pay service fees by selecting from the payment solutions available in the App, including payment by card, internet banking, or bank transfer. When transferring service fees via bank account, the User is responsible for verifying the accuracy of the account number, amount, and transaction description, and shall bear responsibility for any consequences arising from failure to do so.
3.5 If the User pays service fees by payment card, the User may choose a subscription option, whereby subsequent payments are automatically deducted from the payment card. The subscription option applies to payments for movie packages, domestic data packages, and unlimited packages.
3.6 The User may cancel the subscription option at any time. In such case, the service shall continue normally until the end of its validity period, after which the subscription arrangement shall terminate.
3.7 The User may use the “Call Management” service offered in the Service Provider’s App free of charge, without any additional fees or charges.
3.8 The Service Provider reserves the right to amend the tariffs and fees for service packages and additional services and shall notify the User at least 30 days in advance prior to making such changes.

4.1 The Service Provider shall have the following rights, including:
4.1.1 To require the User to duly perform the obligations assumed under the Agreement;
4.1.2 To request the User to provide accurate and complete information for App registration purposes;
4.1.3 To suspend the service in the event that the User fails to pay the service fees;
4.1.4 To require the User to access the service using devices that meet the requirements specified in the Terms of Service;
4.1.5 To suspend the service or refrain from operating equipment in the event of a declaration of a state of emergency or martial law in Mongolia, or the occurrence of sudden or force majeure circumstances, where competent authorities mobilize telecommunications networks;
4.1.6 To claim compensation for damages suffered by the Service Provider or third parties as a result of the User’s violation of the law or the Agreement;
4.1.7 To suspend the service and terminate the Agreement if the User engages in prohibited activities specified in the Terms of Service;
4.1.8 To transmit information to third parties in connection with additional services in accordance with the Privacy Policy and the service terms applicable to each respective service;
4.1.9 Other rights as provided under telecommunications legislation.
4.2 The Service Provider shall assume the following obligations, including:
4.2.1 To always respect the User’s rights and lawful interests and not to support any form of discrimination;
4.2.2 To take all necessary measures in a timely manner to ensure reliable, normal, and uninterrupted service operation and to maintain the integrity of technical and technological systems;
4.2.3 To repair failures or malfunctions within the shortest possible time and to promptly notify the User if service restoration is not possible;
4.2.4 To provide prior notice to the User in the event of equipment expansion, modification of service purposes, or temporary suspension for the purpose of improving or upgrading the service;
4.2.5 To implement the Privacy Policy to ensure the protection of the User’s personal privacy;
4.2.6 Not to suspend the service except as provided by telecommunications legislation or this Agreement;
4.2.7 To provide information as required by the Communications Regulatory Commission;
4.2.8 To ensure continuous access to the Terms of Service and App guidelines and instructions;
4.2.9 Other obligations as provided under telecommunications legislation.
4.3 The User shall have the following rights, including:
4.3.1 To require the Service Provider to perform its obligations under the Agreement;
4.3.2 To have suggestions, requests, and complaints related to the service reviewed and resolved;
4.3.3 To claim compensation for damages incurred as a result of the Service Provider’s unlawful activities;
4.3.4 To demand corrective measures when the normal operation of the service is disrupted;
4.3.5 Other rights as provided under telecommunications legislation.
4.4 The User shall assume the following obligations, including:
4.4.1 To duly perform the obligations assumed under the Agreement and to refrain from organizing or engaging in any prohibited activities specified in the Terms of Service;
4.4.2 To use equipment that meets the requirements specified in the Terms of Service;
4.4.3 To pay the service fees;
4.4.4 Not to transfer or allow use of the User’s phone number or service rights to other persons, whether for consideration or free of charge;
4.4.5 To promptly notify the Service Provider in the event of any failures, disruptions, or malfunctions related to the service;
4.4.6 Not to disclose or share App access credentials (username and verification code) with any other person;
4.4.7 To bear and pay any printing costs incurred when requesting printed hard copies of call history, top-up history, message history, or usage details associated with the User’s number;
4.4.8 Other obligations as provided under telecommunications legislation.

5.1 The parties shall be liable for any damages caused to the other party as a result of failure to perform, or improper performance of, the obligations assumed under this Agreement.
5.2 “Damages” shall include expenses incurred in satisfying claims arising from non-performance or improper performance of contractual obligations, as well as actual damages and losses suffered.
5.3 The parties shall, in all circumstances, duly respect the obligations assumed under this Agreement. Any additional costs or extra payments incurred by one party as a result of the other party’s failure to perform its obligations shall be borne by the party at fault.

6.1 The parties undertake, for an indefinite period, not to disclose, transfer, or use for their own or any third party’s benefit any information relating to organizational secrets or personal data (including technical, financial, business secrets etc.) that they become aware of directly or indirectly in connection with the conclusion and performance of this Agreement, except as otherwise provided in the Privacy Policy. Such information shall not be disclosed in written, oral, or any other form.
6.2 If either party breaches the obligation specified in Clause 5.1 of this Agreement, that party shall fully compensate for any damages arising in connection therewith.

7.1 If either party fails to perform or improperly performs its obligations under the Agreement due to sudden force majeure circumstances as provided under applicable laws, such party shall notify the other party in writing within five (5) business days, and the period for performance of the obligations shall be extended for the duration of such circumstances.
7.2 If the force majeure circumstances continue for more than one (1) calendar month, the parties shall resolve the matter through mutual consultation.
7.3 Force majeure circumstances shall include causes beyond the parties’ control, such as fire, earthquake, storms, lightning, floods and other natural disasters, central power outages, terrorist attacks, highly contagious diseases, epidemics or pandemics, mass riots or protests, decisions of competent state authorities, quarantine, restrictions, and similar events.
7.4 A party that fails to perform or improperly performs its contractual obligations due to force majeure circumstances shall not be liable to the other party or to any third party.

8.1 The service shall be suspended and the contractual obligations of the parties shall terminate in the following cases, including:
8.1.1 At the request of the User;
8.1.2 Upon termination of the Agreement at the initiative of one party due to the other party’s failure to perform its contractual obligations;
8.1.3 Upon suspension of the service and termination of the Agreement due to the User’s engagement in prohibited activities specified in the Terms of Service;
8.1.4 Where the Service Provider is no longer able to provide the service and a decision to that effect has been issued by a competent authority.
8.2 Upon termination of the Agreement, all rights and obligations granted to the parties shall also terminate, except for the right to claim in connection with breaches of contractual obligations.
8.3 Any disputes that may arise between the parties shall be resolved by the International Arbitration Court of Mongolia, seated in Ulaanbaatar, with a panel of three (3) arbitrators.

9.1 This Agreement shall enter into force upon confirmation of the User’s expression of consent to the Agreement terms by means of a one-time verification code.
9.2 Neither party may assign or transfer, in whole or in part, the rights or obligations assumed under this Agreement to any third party without the official consent of the other party.
9.3 During the performance of the Agreement, either party may submit proposals for amendments or additions to the other party in writing or electronically. If the receiving party does not reject the proposal or submit counterproposals within no more than three (3) business days from receipt, the proposing party shall notify that amendments or additions are being made to the Agreement and shall organize the necessary measures to confirm the User’s consent, thereby incorporating such amendments or additions into the Agreement.

If you are unable to accept the terms of this Agreement, you have the right to refuse to enter into the Agreement. You may also submit requests for amendments or additions to the Agreement to the Service Provider for review and resolution, as reiterated herein.